Last Updated: April 5, 2025
Introduction
Welcome to Gut Feelings Psychosomatic Medicine (“we,” “us,” “our”). These Terms and Conditions govern your use of our website (mygutfeelings.com) and the services we offer through it. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
1. Eligibility Requirements
Our services are available to individuals between the ages of 15 and 79 who are located in the following states: California, New York, Texas, Florida, Georgia, Colorado, Alaska, Illinois, North Carolina, and Pennsylvania.
For patients under 18 years of age, a parent or legal guardian must provide consent for treatment and be present during the initial consultation.
By using our website and services, you confirm that you meet these eligibility requirements. We reserve the right to refuse service to anyone who does not meet these criteria.
2. Medical Disclaimer
2.1 Informational Purposes Only
The content on our website is provided for general informational purposes only and is not intended as medical advice. The information should not be used as a substitute for professional diagnosis, treatment, or advice. Always seek the guidance of a qualified healthcare provider with any questions you may have regarding a medical condition.
2.2 No Doctor-Patient Relationship
Use of our website alone does not create a doctor-patient relationship. A doctor-patient relationship is only established after a formal consultation with one of our healthcare providers and the explicit agreement to provide medical services.
2.3 Emergency Situations
Our website and online services are not designed to address emergency medical situations. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately.
3. Website Usage Terms
3.1 Acceptable Use
You agree to use our website only for lawful purposes and in a manner that does not infringe on the rights of others or restrict their use of the website. Prohibited activities include but are not limited to:
- Attempting to hack or gain unauthorized access to our systems
- Data scraping or automated data collection
- Impersonating others or misrepresenting your affiliation with any person or entity
- Uploading or transmitting viruses or other malicious code
- Attempting to interfere with the proper functioning of the website
3.2 Intellectual Property
All content on our website, including text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of Gut Feelings Psychosomatic Medicine or its content suppliers and is protected by United States and international copyright laws. Reproduction, distribution, or use of any materials on our website without our prior written permission is strictly prohibited.
3.3 User-Generated Content
If you submit any information through our website, including through forms, comment sections, or patient portals, you grant us a non-exclusive, royalty-free, perpetual, and worldwide right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content.
By submitting user-generated content, you acknowledge and agree that you waive HIPAA protections for that specific content. We will still maintain confidentiality of your information in accordance with our professional ethics and applicable laws, but the act of voluntarily posting content means you agree it is no longer protected under HIPAA for that specific submission.
4. Privacy Policy
Our Privacy Policy, is incorporated into these Terms and Conditions by reference. The Privacy Policy explains how we collect, use, disclose, and safeguard your information, including our practices regarding cookies, tracking technologies, and HIPAA compliance. By using our website, you acknowledge that you have read and understand our Privacy Policy.
Using our website constitutes consent to the data collection practices described in our Privacy Policy, including the use of cookies and tracking pixels. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.
5. Appointment Scheduling and Cancellation Policy
5.1 Online Scheduling
Appointments can be scheduled through our online booking system at booking.mygutfeelings.com. By scheduling an appointment, you agree to provide accurate and complete information.
5.2 Cancellation Policy
We understand that circumstances may arise requiring you to reschedule or cancel an appointment. Our cancellation policy is as follows:
- Cancellations made more than 48 hours before the scheduled appointment time will not incur a fee.
- Cancellations made between 24-48 hours before the scheduled appointment time will incur a $50 cancellation fee.
- Cancellations made less than 24 hours before the scheduled appointment time will incur a fee equal to the total cost of the visit.
These fees may be charged to the payment method you have on file.
5.3 Late Arrivals
If you arrive late for your appointment, we will do our best to accommodate you within the remaining scheduled time. However, depending on the schedule for the day, your appointment may need to be rescheduled, and cancellation fees may apply.
6. Electronic Communications
6.1 Secure Messaging
We provide secure messaging through our Electronic Medical Record (EMR) system, which is certified and HIPAA-compliant. This is the preferred method for all patient communications as it maintains HIPAA compliance and protects your privacy.
6.2 Unsecured Communications
If you choose to contact us via email, SMS text, or other unsecured methods, you acknowledge and agree that you are waiving HIPAA privacy protection for that specific communication and our response to you. While we make every effort to protect your information, we cannot guarantee the security of communications sent through unsecured channels.
6.3 Telephone Communications
Calls to and from our practice may be recorded for quality assurance and training purposes. Additionally, AI-powered agents may be used to handle phone calls for scheduling, basic information, and other administrative functions. By calling our practice, you consent to these practices.
7. Telehealth Services
7.1 State Licensure Restrictions
Our healthcare providers can only provide telehealth services to patients physically located in states where the provider holds a valid license. Currently, we offer telehealth services to patients located in California, New York, Texas, Florida, Georgia, Colorado, Alaska, Illinois, North Carolina, and Pennsylvania.
7.2 Technical Requirements
To participate in telehealth services, you must have:
- A device with a camera and microphone
- A stable internet connection
- A private, quiet space for your appointment
7.3 Limitations of Telehealth
You acknowledge that telehealth has limitations compared to in-person care. Certain conditions may require in-person examination, and our providers will advise if they believe telehealth is not appropriate for your specific situation.
8. Third-Party Content and Links
Our website may contain links to third-party websites or content. These links are provided for convenience and informational purposes only. We have no control over the content of these sites and are not responsible for their content, accuracy, or practices. We do not endorse these sites or the products and services they may offer.
9. Media and Likeness
Any testimonials, reviews, or images depicting actual patients on our website or social media accounts have been shared with the explicit written permission of those individuals. These individuals have given their consent for us to use their name, image, or likeness.
If you provide a testimonial or allow us to share your image, you grant us permission to use it on our website and in our marketing materials. You may revoke this permission at any time by contacting us in writing, though we cannot guarantee immediate removal from all materials.
10. Limitation of Liability
To the maximum extent permitted by law, Gut Feelings Psychosomatic Medicine shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
- Your use or inability to use our website or services
- Any unauthorized access to or use of our servers and/or any personal information stored therein
- Any interruption or cessation of transmission to or from our website
- Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website
11. Indemnification
You agree to defend, indemnify, and hold harmless Gut Feelings Psychosomatic Medicine, its officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from your use of and access to our website, your violation of any of these Terms and Conditions, or your violation of any third-party rights.
12. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within Alameda County, California for the resolution of any disputes.
13. Modification of Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after any changes indicates your acceptance of the modified terms. We encourage you to periodically review these Terms and Conditions.
14. Severability
If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms and Conditions shall otherwise remain in full force and effect and enforceable.
15. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Gut Feelings Psychosomatic Medicine
400 30th St Suite 407
Oakland, CA 94609
Phone: (415) 735-6453
Email: info@mygutfeelings.com
By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
